Patients' charter sets out healthcare rights

A charter outlining patients' rights when using healthcare services in Jersey has been launched.

It states patients have the right to be treated with respect and dignity, get clear information about the risks and benefits of treatment, and should expect the "utmost" care.

The blueprint for care was created by the voluntary Health and Care Jersey (HCJ) Patients and Users' Public Engagement Panel, which works with Health and Care Jersey to improve services and experiences.

The charter can be found in medical waiting rooms across the island.

It clarifies patients have the right to ask for a second opinion, the right to ask questions about their treatment and the right to ask for another suitably qualified member of staff to explain anything they do not understand.

Patients can also expect complaints to be taken seriously and acknowledged within three working days, said the panel.

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