Fire service bullying and misogyny 'need stamping out'

Bullying, misogyny and discrimination could cause a mass exodus at a fire service control room, a report has said.

An independent review found morale at the Avon Fire and Rescue Service (AFRS) control department is at "rock bottom", arguments break out easily, and workloads are unmanageably high.

"One employee noted that they regularly hear misogynistic language from male employees," the report said.

The service said changes to the team's management are already under way following the investigation, and it has held staff engagement sessions.

A review into the culture of the team, responsible for taking 999 calls and dispatching fire crews, was requested by AFRS's professional standards board.

It was a result of concerns over poor working culture, communication issues, inappropriate behaviour and "strained workplace relationships," the Local Democracy Reporting Service said.

The review will be discussed by councillors on Avon Fire Authority audit, governance and oversight committee on Friday.

"There were concerning allegations raised in a handful of survey responses of bullying; discrimination; and misogynistic language, all which AFRS has a legal duty to protect their employees from," a report to the committee said.

"Misogynistic language is cited by employees and must be stamped out."

The review also said staff have a "strong sense of disillusionment" with AFRS leadership.

"Unmanageably high workload over a long period of time also increases the risk of staff burnout and employee disengagement, both of which can cause increased sickness levels, poor mental health, and higher staff turnover," it added.

In a statement, AFRS said it is dedicated to ensuring all staff in its control team feel "valued, supported and heard."

"While the majority of our staff are highly engaged and fulfilled in their roles, we recognise that there are areas where we can continue to improve," it said.

"Following the findings of the report, we have consulted with staff and worked closely with the teams at fire control.

"In liaison with them, we have developed a staff-led action plan aimed at addressing the concerns raised and fostering a more positive and supportive working environment."

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