Chief minister apologises over tax return issues

Guernsey's chief minister has apologised "unreservedly" for delays islanders are facing when completing tax returns.

Deputy Lyndon Trott said the revenue service was focusing on processing the earliest tax returns first.

He said the Policy and Resources committee had seen data which indicated the situation was improving "rapidly", after a new computer system had been put in place.

The Revenue Service has held drop-in sessions to help people having difficulty and said it had employed a second director to manage customer experience.

Trott said the previous computer system was more than 30 years old and there had been improvements since it was replaced.

He said the service was now fully staffed and thanked employees for their hard work and resilience amid criticism.

The chief minister said while late fines would continue to exist, each case would be treated individually and a "favourable"' approach would be taken.

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