Episode 3 - Canada

Every week On Your Behalf hears about problems people in Northern Ireland are having with broadband, travel, scams, banks, shopping and more. Everything from getting a refund for a cancelled flight, to making a complaint about a product or a service you're not happy with, or being kept on hold for hours.

Most of the issues we hear about relate to companies in the UK, and many of them, we're happy to say, are fixable - particularly when On Your Behalf gets involved.

But, here's something we want to know - Is it just us?

Is it just us being kept on hold, or unable to get broadband in rural areas?

Is it just us losing bank branches in small towns or being bombarded by scam texts and emails?

Presenter Linda McAuley is having conversations with consumer experts from around the world to find out how consumers are treated where they are. In this episode we're heading to Canada to find out what issues and topics people there are struggling with, and what support is available when something goes wrong?

Welcome to On Your Behalf - Is It Just Us? - Canada

Presenter: Linda McAuley

Producers: Daniel Lynch & Rhiannon Mulligan

Assistant Editor: Séamus Boyd